Knowledge Base

Restaurant Integrations & Webhooks — Connect External ToolsStep-by-step guide

How to connect your restaurant software with external tools using vendor portal integrations and order notification webhooks.

When to use this guide

Use this guide when you need Vellin data to flow into external systems automatically.

Identify which data flows need automation and who manages the connection.

Operations manager: decides which workflows benefit from external data sync.
Vendor contacts: configure portal integrations for order notifications on their end.
IT or admin: verifies external tool readiness and monitors connection reliability.

Plan the integration, configure it, and verify data flows correctly.

Identify the specific data you need flowing between Vellin and external tools.
Set up vendor portal notification preferences for order confirmations and updates.
Configure notification delivery to the external system or shared inbox.
Send a test order and confirm the external tool receives the expected data.
Monitor the first few live orders to verify timing and data accuracy.
Document the integration setup so your team can troubleshoot or update it later.

Data flows between systems without manual re-entry or missed updates.

Order notifications arrive in external tools within minutes of status changes.
Vendors process orders faster because their systems receive updates automatically.
Teams spend less time copying data between platforms and more time acting on it.

Integrations break when setup is rushed or monitoring is skipped.

Mistake: configuring notifications without testing first. Fix: always send a test order before going live.
Mistake: no one owns the integration after setup. Fix: assign an integration owner who monitors delivery.
Mistake: not documenting the setup. Fix: record configuration details so anyone can troubleshoot later.

Keep going with adjacent workflows your team usually sets up next.